Retail and marketplaces
AI sales over WhatsApp
- Amazon Bedrock
- AgentCore
- Guardrails
The pain
In LatAm customers buy over WhatsApp, but serving them at scale with humans is impossible and menu-of-options bots drive people away. Your main sales channel is served as if it were 2019.
The cost of not acting
Every conversation not answered in time is a cart that goes cold. Scaling human service at the pace of your inquiries doesn’t add up: either you lose sales to delays, or your service cost explodes.
The solution
A conversational sales agent on Amazon Bedrock / AgentCore, connected to your catalog, stock and payments, with brand Guardrails and handoff to a salesperson when the conversation calls for it.
Architecture, in general: WhatsApp → agent on Bedrock/AgentCore → integration with catalog, stock and payments → brand Guardrails → automatic close or handoff to the salesperson.
The result
Expected outcome (indicative, validated with your data before you decide):
- 24/7 service without adding headcount at the same pace.
- More conversion on the carts inquired about.
- Marginal cost per conversation.